How do I get a MANGO?
Go to the online MANGO sign up page (www.trentbarton.co.uk/mango) , and open an account by registering your details. You can then order your MANGO and choose how much money you want to load onto it. You'll receive your card in the post within 5 working days - you can use it straight away.
Or, you can buy a MANGO pre-loaded with £20 or £50 from bus stations in Derby and Nottingham city centre, there is a £3 admin charge applied. You can also purchase pre-loaded MANGO cards at NET Travel Centre: 4 King Street, Nottingham NG1 2AS
Which MANGO is best for me?
adult MANGO - Any adult gets 15% off normal single fares.
micro MANGO - All children under 16 already get 50% off normal adult fares. With the micro MANGO you get a further 15% off the reduced single fare.
16-19 MANGO - Anyone aged 16-19 gets 25% off the normal adult single fares.
b_line MANGO - If you live in Derbyshire and you're in full time education and aged between 16-19 with a b_line you already get 25% off normal adult fares, and with b_line MANGO you get a further 15% off the reduced single fare. You need to show your b_line card every time you travel.
student MANGO - If you're in full time education you get 25% off normal adult single fares. You need to show a valid NUS card every time your travel.
How does MANGO work?
MANGO acts as an 'electronic purse' - you charge it up online and then a reader on the bus or tram deducts the right fare for your journey every time you travel. By using the latest satellite technology the smartcard will always log your journey and work out the best value fare.
What discounts do I get?
MANGO customers receive a discount of 15% on the single fare, and 25% off if you're a student or aged between 16-19 every time they travel.
What is the most I will pay for a day's travel?
There is a daily maximum charge of £5 after 9am. Once you have reached this amount no more credit will be deducted from your MANGO no matter how much more you travel. If you start your travel for the day before 9am, the maximum charge within a 7 day period will be £30, and £95 within 28 days.
Where do I touch on and off when travelling?
When you get onto the bus simply place your MANGO on the drivers' ticket machine to touch on. When you get off, touch your MANGO on the exit reader near the doors and the price of your journey, together with the remaining balance on your card will be displayed. When using the tram, touch your MANGO card on the validators at tram stops before boarding, and when you exit.
What happens if I forget to touch off?
You will be charged to the final destination of the journey that the bus or tram is making. For instance - if you get on the bus at Sandiacre and touch on, then get off at QMC but forget to touch off, you will be charged all the way to Nottingham which is the end of the journey. So always remember to touch off and check the screen as you alight to make sure that it has registered.
How do I know how much credit is left on my MANGO?
You can view your remaining credit when you touch off at the exit reader on the bus, and in your online customer account or at the validators at tram stops.
How can I see what I've spent on my MANGO?
You can view your journey history for up to 60 days by logging into your online account at any time.
Where can I use my MANGO?
MANGO is available on all trentbarton services except pronto, skylink to Derby & Leicester, and X38 - . MANGO is also accepted on all NET tram routes.
What if I run out of credit on my MANGO?
If you have low or no credit left on your card you will be able to take one more journey which will take your account into a negative balance. You should then top-up your card as soon as possible so that you can continue to use MANGO as usual - please allow up to 24 hours for any credit to reach your card, this will activate when you next touch on your card on board the bus.
What should I do if I lose or damage my MANGO?
If your card is lost or stolen, you must advise our Customer Services Team immediately on 01773 712265 or email email@example.com. Your card will be 'stopped' at midnight on the day that the loss is reported, and a new card issued to you. Any remaining balance (less a £3 administration fee and all travel up to the time that the card was stopped) will be transferred to the new card. This only applies to MANGO cards that have a registered account.
Customer using MANGO on the tram should contact customer services at 01159 42 7777 or email firstname.lastname@example.org.
If you damage your MANGO card please return it to our Customer Service Team for a replacement card. Any existing balance on the damaged card will be transferred to the new card minus a £3 administration fee.
Can anybody else use my MANGO?
Yes, family and friends can share the card too, so when you're not using it, they can.
How much money can I put on my MANGO?
The minimum top-up amount in any transaction is £10, and the maximum balance allowed on a card at anytime is £250.
How long does it take for credit to load onto my MANGO?
It will take up to twenty-four hours for any 'top-up' charge to reach your card so it is best to top up in good time. The credit on your card will be activated when you next touch on the bus or tram.
Why are today's journeys not in my journey history?
It can take up to 24 hours for journeys to be included in your journey history.
How do I change my payment card details if the card I auto top-up with is going to expire?
If the payment card you use to pay for auto top-up is going to expire you must make a one off payment with your new card. Follow these instructions to add a new payment card:
1. Log into your MANGO card account and click on 'top up your card'.
2. Click on 'click here to pay using a different card'.
3. Enter your new card details and tick the box 'yes save these details for the future'.
4. Once the top-up has been successful go back to view my MANGO cards.
5. On the 'change payment card' drop-down menu select your new payment card and click 'save'.
Any expired payment cards will be removed automatically at the beginning of each month.