FAQs

 No; you might not even know how much your fare will be. You pay our drivers in cash and we're happy to give change, but if you can find the right money, it will make the going easier. Our find my fare guide can help.our mango app will save you money and means you don’t have to carry cash to pay – read more here.

 Yes. We accept concessionary passes on all our buses. (except for red arrow*) Read more about whether you qualify for one of these passes and times of validity here.

*not valid from 7 August 2017

 Smart kids & teens across trentbarton land can download our mango app for sweet discounts off cash singles.

 The Find My Fares guide can help you here. Single and two trips stay the same price all day, but we offer zigzag for unlimited travel after 9am, which can often be cheaper than a two trip. All these tickets are available from your driver when you get on.

 You're welcome. On all of our buses, we have Buggy Zones where you can just wheel buggy and baby straight to a special area. On rare occasions when the Zone gets full, your driver will ask whether you'd prefer to fold down the buggy or wait for the next bus. We’d appreciate your help here to keep everyone as happy as possible. On red arrow coaches, your driver will help stow your buggy in the secure locker underneath the coach, and we’d ask that you look after your child safely on board.

 Our fleet is the most modern in the country, and all our buses and coaches are wheelchair-friendly. Give our Customer Services team a call if you'd like to find out more. Whilst we can ask anyone in the wheelchair space to move to vacate the area for you, we are reliant on the good will of other customers to help. We train our driving team to the highest standard and are proud to have been recognised numerous times to have the best in the business working for us. They will always do everything they can which is reasonably practicable to carry all customers. This includes encouraging, where possible, those occupying areas designed to assist wheelchair users, to vacate them. As for the size of the wheelchair or scooter – we have a very simple rule: if it fits, it’s allowed on. We can only allow one wheelchair user on any of our buses at any one time and they must be positioned with the back against the specially designed upright cushion in order to travel safely.

 Again, if there is room for a bike we’re more than happy to accommodate it. We’d ask that you keep the bike secure and look after it, and if a buggy or person in a wheelchair got on, we’d ask you to vacate the area for these customers please.

 We’re happy for anyone to use our buses, even our range of four-legged friends. We just need them to behave and be conscious of other customers around them. We charge a dog fare of 80p for any ride on all our buses.

 No. Like all other buses in the UK, all trentbarton buses and coaches are no-smoking. This includes ‘e-cigarettes’ as surveys have shown us that it causes alarm to other customers.

 We like to keep our buses very clean for customers, so we’d prefer it if you didn’t bring hot food or drink to be consumed on the bus. You'll see our special cleaning crews at work at most of our major bus terminals.

 Yes, you're welcome - but please think of others on board. We’ve come to learn that we don’t all enjoy the same taste in music – and some of us may want some me time, a quiet rest or even a snooze on board.

 Our buses are very safe places, and research proves that people feel secure. We run only single deck buses and they are all fitted with a highly sophisticated CCTV system. Undercover bus detectives and mystery customers travel regularly on all our routes too – and, don’t forget that our drivers are all fixed on to regular routes at certain times of day so they become familiar with all those travelling. It all helps to create a safe experience with trentbarton – and our record low number of incidents carry on proving this to be the case.

 They're very popular and we continue to expand them, with 24/7 buses running now too. It's worth checking the timetable to see where they go from (for example we can't use Nottingham Victoria or Derby Bus Stations after midnight - they’re locked). Once the clock has struck twelve, there's a special flat fare on most night buses. If you have our mango app, this can be used on weekend night buses as normal. zigzag and two trips may not be used – if you want to travel for the day, and use night buses too, get a zigzag plus.

 Our drivers are trained to stop if they see anyone waiting at the stop, but it always helps if stick your arm out when you see your bus approaching you at the bus stop – just in case there’s some confusion if other buses also stop there.

 All assistance dogs are allowed on our buses free of charge. If you need further assistance just ask your driver.

 No problem – you can ask us by phone, by email, by letter or on social media. All our contact details can be found here – we’d be pleased to talk to you. We like a good chat.