Our really good money back guarantee celebrates its 20th year
A really good ride, or your money back
Our on-the-spot, no-quibble money back guarantee is unique in the public transport world, and we stand by it as we believe in offering a really good ride, every time, to all of our customers.
No forms, no emails, no calls - just let our driver know – and they’ll be happy give you your money back on the spot.
If you have a MANGO, ask the driver to refund your credit before you ‘touch off’ at the end of your journey.
You can read the story behind the introduction to our money back guarantee on the trentbarton play blog.