A change to the way you use mango on the tram ...
We are changing the way mango works due to changes to our ticket machines, this means, from Sunday 29 December, you won't be able to use, buy or top-up your mango on NET tram.
If you use mango for your NET tram journeys, you can switch to a pay-as-you-go Robin Hood card to receive similar discounts.
You will still be able to use your mango as normal on all our buses past this date.
We've put together some handy FAQs to help you out:
I only use my mango on trentbarton buses, does this change affect me?
No. You are able to continue to use your mango as normal on all trentbarton buses. You can still buy, top-up and manage your mango online and at our travel shops
I only use my mango on NET tram, what do I need to do?
If you only use your mango for NET tram journeys, we recommend that you run down any existing balance on your mango in plenty of time before the December cut-off date. You can see what NET tram only ticket options may be best suited to your travel needs here. You can apply for a refund for mango credit in the coming weeks.
What if I use my mango on trentbarton and NET tram?
You'll still be able to use your mango on the trentbarton part of your journey. When you use NET tram you will need to have a valid NET tram-ticket or product. If you travel only within the Nottingham city boundary, then Robin Hood pay-as-you-go provides joined up journey options.
What are the alternative ticket options?
The Robin Hood card can be used on NET tram, trentbarton, NCT and other operators within the city. The card offers flexibility for bus and tram travel for journeys made within the Robin Hood network boundary if you use more than one operator. Pay-as-you-go and season options are available with top up facilities across the city at Robin Hood ticket machines. Head here for more.
If you only use NET tram then there are also a number of NET tram only ticket options available to suit your travel needs. More information can be found here.
Will the mango short hop zones still be available on the tram?
Although the City and Clifton short hop zones will still be available to purchase as paper tickets at the NET tram ticket machines, mango short hop zones will no longer be available after 29 December 2019.
Why will I no longer be able to use my mango card on the tram?
We are changing our ticket machines, as a result, mango will no longer be compatible with tram ticket machines and validators.
When will I have to stop using my mango card on NET?
You will no longer be able to use your mango on the tram network from Sunday 29 December 2019. You can continue to use it on our buses past this date.
Will I still be able to top up my mango card at the tram stops?
From September 2019 mango will be removed from NET tram ticket machines. This means you won't be able to buy, top up, or manage your mango at NET tram platforms.
You will still be able to use your mango at the platform validators as normal before you board until Sunday 29 December.
How will I top up my card once it is no longer available on the NET tram ticket machines?
NET tram and trentbarton customers are able to manage and top up mango cards online. Head here to log in. Here you are able to access your trip information, top-up your card, set up auto top up and make sure your information is up to date so you get the latest information. You are also able to top-up at NET & our travel shops. You can top-up your mango card with a maximum of £150.
what happens to the balance on my card after 29 December?
If you still have credit remaining on your mango after this date, don't worry, you'll be able to request a refund in the coming weeks.
For customers using their mango on our buses, they will continue to be usable on-board, so no refund will be needed
How do I request a refund?
Refunds can be applied for in the coming weeks. To submit your refund request you will need to have your mango card number and bank details to hand. Once you have submitted your request your mango will be blocked and unable to be used for travel, your refund will be calculated and transferred directly to your bank account within 5 working days.
I have a student mango - what's the best options for me?
If you continue to travel across trentbartonland then you can still use your student mango. For NET tram only customers there is a selection of student products which can be found here. If you wish to still travel on both tram and bus within the Nottingham city boundary then there are student Robin Hood products available here.
Are there any other changes to mango?
No, all the normal juicy features will still be available to use across trentbartonland, sweet!
Don't worry, you will still be able to manage and top-up your mango online:
Tap here to access your trip information, top-up your mango, set-up auto top-up and make sure your information is up to date so you get the latest alerts from us.
You can also pop in and see us, NET and NCT at the following travel shops: