#1 in the nation
Thanks to you our drivers have been ranked the UK's best in a national survey by the independent watchdog, Transport Focus. The survey also found Derbyshire has the most satisfied bus customers in the UK, with Nottinghamshire coming in at joint second.
The latest Transport Focus survey of bus users heralds us as the joint top operator in the UK for customer satisfaction.
Our top boss Jeff Counsell said: "Our whole company is incredibly proud of these amazing ratings from the people who matter most – our customers.
“For the people of Derbyshire and Nottinghamshire to have the very best or one of the very best bus services in the UK – and for our drivers to be the leading lights in achieving that – is awesome.
“We all work incredibly hard to provide an outstanding service and to make the customer experience so good. It’s tremendously encouraging when our customers tell an independent body such as Transport Focus that we lead the way.”
David Sidebottom, director at Transport Focus, said: “Nearly half of passengers surveyed in England say the bus is the only real means of transport available to them, so it’s vital that their service is on time, reliable and offers good value for money.
“Bus companies like trentbarton show what can be done when bus operators and transport authorities use the Bus Passenger Survey results to identify improvements for their passengers.”
We are determined to keep being the best in the business and will do all we can to ensure we remain as the really good bus company.